Unfortunately, sometimes you may encounter damage or accidents when traveling with a rental car. It is important not to panic in such situations and to solve problems by taking the right steps. Here is what to do about damaged or accident rental cars:
1. Ensure Security
First of all, it is important to ensure safety in the event of an accident. Tow the vehicle to a safe area, turn on the four-way flashers and, if necessary, place warning signs around it. Also, make sure you and other passengers are safe.
2. Call for Emergency Assistance
If there are people injured as a result of the accident or if the vehicle is obstructing the traffic, immediately call the emergency hotline and call the police and an ambulance. The police will arrive at the scene and issue an accident report, which will be an important document when communicating with the insurance company and rental company.
3. Inform the Rental Company
In case of accident or damage, you must inform the rental company as soon as possible. The company will assess the situation and guide you on how to proceed. In addition, it is useful to have the company's emergency number with you during the trip.
4. Collect Crime Scene Photos and Information
In case of accident or damage, you can collect all the information and photos from the scene and use it later when contacting the insurance company and rental company. This information should include license plate numbers of other vehicles, contact details of drivers and witnesses, details of the accident and photos of the damage.
5. Contact the Insurance Company
Contact the insurance company you purchased for your rental car, report the situation and file a claim for damage. The company will request the necessary documents and information, so you can speed up the process by using the information you have already collected.
6. Comply with the Rental Agreement
It is important to act in accordance with the procedures specified in the rental agreement. Fulfill your responsibilities by submitting a damage report and other documents within the terms and methods specified in the contract.
When you encounter damaged or crashed rental cars, it's important to stay calm and manage the situation by taking the right steps. By following the steps mentioned above, you can have information on how to act in case of damage or accident and you can solve problems more easily.